FAQ

Meazure Learning highly recommends downloading the secure browser and testing your equipment well in advance of your test session. Please read more details via the link above.

Contact Information for Meazure learning

Meazure Learning Support

Real Time Chat: Click HERE.
Ticket support (for non-urgent matters): Click HERE.
Phone: 1-855-772-8678, Option 1.

Contact Information for CLXT Registration Examination administrators

CLXT Registration Examination

Email: exam@clxtre.com
Phone: 780-438-3323 and leave a message

WhAT ARE THE SYSTEM equipment Requirements?

• You can review the requirements here: ProctorU Equipment Requirements 
  • Review the requirements for your camera, operating system, upload/download speeds, RAM, ports, microphones and browsers. Also included is a list of technology not currently supported by ProctorU.
  • Test your equipment.
• Test your internet connection at the testing station to ensure a speed of at least 10 Mbps or higher is available. Anything lower than 10 Mbps will not ensure optimal performance during the examination. You are recommended to find a better internet connection prior to the beginning of your examination. You can test your connection speed using one of the following 3 sites:

http://speedtest.googlefiber.net/
http://beta.speedtest.net/
https://fast.com

software and downloads

• You will need to install the Guardian Secure Browser prior to your exam.
• If you didn't install the browser, the system will prompt you to do so during your pre-check set up.

Downloadable links for the Guardian Secure Browser operating system:

Windows = https://demo-archimedes-secure-browser-artifacts.s3.amazonaws.com/latest/windows/guardian-browser-x64.exe

Mac Intel = https://demo-archimedes-secure-browser-artifacts.s3.amazonaws.com/latest/mac-x64/guardian-browser-x64.dmg

MAC M1 = https://demo-archimedes-secure-browser-artifacts.s3.amazonaws.com/latest/mac-arm64/guardian-browser-arm64.dmg

• During the set up process, you will be required to download the Proctor Chat Application. This will allow you to connect and chat with your Proctor.

How do I access my account?

• Log into the exam site here using the username that was provided to you through your registration email.
• If you have forgotten your password, click on the forgot your password link on the login screen and follow the next steps

When I enter my email address, I receive an error that says “This user does not exist”

As this field is case sensitive, ensure you are entering your email address using all lowercase letters.

Exam launch process and pre-checks

During the pre-check you will be required to agree to terms of use. You will:

• Be required to share your webcam, microphone, and screen.
• Review and agree to exam rules.
• Take a photo of yourself.
• Take a photo of your approved ID.

Note: images are destroyed after 7 days.

Proctored Steps - Your Proctor will:

• Review and confirm your identity documentation.
• Audibly review and confirm your exam rules. 
• Confirm any pre-approved accommodations.
• Remove unpermitted materials.
• Perform an environmental scan.
• Review open applications.

You will be able to see everything that the Proctor is doing on your computer. The Proctor cannot access any files without your knowledge.

Your Proctor will help you navigate to the exam. When the Proctor releases desktop control of your computer, you will be able to start your exam. You will be taking a live proctoring exam. 

Is there a tutorial exam I can take?

Yes. You have access to an exam interface tutorial. We highly recommend that you take the examination tutorial prior to exam day, so you can become familiar with the exam interface.

Visit https://acclxt.ysasecure.com/ and enter the same access credentials that were provided to you to be able to access the examination.

You can access the tutorial as many times as you wish and the time will not affect the time available for your examination.

What should I do before connecting to an Online Proctor?

• Test your username and password combination prior to your scheduled connection time.
• Have your government-issued photo identification ready to show the proctor. The identification must be valid (not expired) and include your signature. Examples include a Driver’s License, Canadian Passport, or a Permanent Resident Card.
• Choose a test taking space in a well-lit room with no one else around you. If possible, sit with your back to the room entrance.
• Set up your workstation on a hard surface (not a bed or couch).
• Clear your workspace of food and beverages, unpermitted resources and electronic devices, except your cell phone.
• Ensure you have only one monitor connected to your computer during the assessment. If you use more than one monitor, disconnect it and make sure that it is facing away from you.
• If using a laptop, make sure the charger is plugged in.
• Remove sunglasses, earbuds, headphones, large jewelry, watches of any kind, and non-religious head coverings.
• You will need to install the Guardian Browser prior to your exam. After installation, close all programs and restart your computer.
• Use the washroom if required.

When should I be ready to start my exam?

You should be at your computer ready to write the examination a minimum of 15 minutes before your scheduled start time. You will not be able to begin the process of being connected to a Proctor until the scheduled start time.

Does my exam begin when I connect with ProctorU?

No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.

what items am i allowed during my exam?

Permitted:

• You may have water/juice/coffee/drink in a clear, label free container.
• A cell phone to use during the ProctorU set up process.
• A phone (landline or cell phone) to contact ProctorU in case of emergency during examination. The phone must be put away when you are writing the examination or once the issue is resolved.

Not Permitted:

• You may not have food or any type.
• Electronic devices (tablets, phones, computers etc) aside from an approved phone and the computer you are testing on. 
• A physical calculator.
• Books or notes of any kind including whiteboards, scrap paper etc. 
• Headphones/listening devices are not allowed unless they are medically necessary.
• Watches of any kind.
• Other items not in the list of permissible items, and not approved by the Proctor.

What resources are available to me during the examination?

• You will have access to a Proctor chat box for support.
• A calculator will be provided in the examination interface for your use.
• Both a global notepad and a question specific notepad will be available to you.
• Candidates are allowed to look at their own body parts and move them around as if positioning a patient when answering questions about anatomy and positioning.

I am logged in at my scheduled appointment time, but my exam is not allowing me to continue.

If you have logged in prior to the scheduled appointment time and are unable to continue, refresh your internet browser. If this is still not available, it is recommended you clear your internet history then log back in. If you continue to experience problems, contact Meazure Learning  directly.

I am on the proctoring page, but I don’t see my proctor. What should I do?

1. Make sure you’ve logged into the correct account, and clicked the “Write Exam” button
2. If you continue to experience problems, contact Meazure Learning directly.

Will i interact with my proctor during my exam?

While ProctorU strives to minimize interruptions during the exam, proctors may need to intervene during testing. Reasons for interruptions include but are not limited to:

• Technical issues such as connection or video feed loss.
• Speaking/reading out loud.
• Out of proper camera angle.
• Another person enters your testing area.
• Additional camera pan.
• Suspected academic integrity breach.

What if I am late?

Your scheduled connection time is critical to a successful administration. You can only connect to the Proctor at the scheduled connection time. 15 minutes after your scheduled connection time you will be denied access and the examination will show as “expired”.

How much time is given to write my examination?

• Candidates have 3 hours to complete the examination.
• You must alert your Proctor through the chat box when finished with your exam.
• You will need to submit your examination and log out of the program when completed.
• You will have the opportunity to take a brief survey which will provide feedback about your examination experience.
• When the 3-hour period is up the examination assessment will close.

Am I allowed to have a washroom break?

You will be allowed one washroom break within the 3-hour examination time. The examination clock will continue to count down and you will be required to go through the security measures of the examination space when you return.

Are there any other restrictions?

You may not:

• Read the exam questions out loud.
• Leave your seat unless approved by the Proctor.
• Allow anyone to enter the examination area.

When will I get my exam results?

Candidates are notified of results via email, within six (6) weeks of the examination administration date.

What do I do if I encounter technical issues with the ProctorU Platform?

Please Contact Meazure Learning for assistance.

Real Time Chat: Click HERE.
Ticket support (for non-urgent matters): Click HERE.
Phone: 1-855-772-8678, Option 1.

What if I need to cancel my examination administration?

Email exam@clxtre.com  if you need to cancel your examination sitting.